Privacy policy

At White Cloud, we are keenly aware of the trust users place in us and our responsibility to protect the privacy of user information. As part of this responsibility, we make public what information we collect when someone uses our products and services, why we collect it and how we use it to improve user experience and security industry products.

This Privacy Policy sets out the privacy practices of White Cloud Security, Inc. ("White Cloud"), a company established as a limited liability company under the laws of Texas, USA, with registered file number 801799594, that owns and develops White Cloud, including the services offered by the website ("White Cloud").

Collection and use of submitted files, URLs and personal information

Information we collect to provide you with the services includes:

How we use information we collect

We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new services, and to protect White Cloud and our users.

When you contact White Cloud, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services where you have agreed to this. We may also send you administrative messages.

White Cloud may process personal information on servers or through networks in many countries around the world. We may process, transfer and/or store your personal information on a server located outside the country where you live. When we do so White Cloud will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Information we share

When you submit file fingerprints to White Cloud for Trust-Listing™, we may store it and share it with the user, trust-listing, anti-malware and security industry communities in a way that preserves your anonymity (normally other individual and commercial users use new fingerprints to help them establish the identify and trust of Apps identified by these fingerprints to help protect them against malware and enable the execution of trusted Apps). The fingerprints can be analysed by automatic tools and security analysts to detect the appearance and spread of malicious code and to improve trust-listing systems and computer security. Participating anti-malware and security companies will adhere to White Cloud's Usage Policies when using these fingerprints which do not encroach on your privacy or anonymity.

Files, URLs, comments, posts, ratings, likes and dislikes and any other content submitted to or shared within White Cloud may also be viewed on to other users on our public cloud when made on a public profile and included in premium private services offered by White Cloud to the trust-listing, anti malware and ICT security industry, with the sole aim of improving research activities, expecting it to lead to an overall safer internet and greater end-user protection.

In addition, we may also share your information in the following circumstances:

We may share aggregated, anonymized information publicly and with our partners – like the anti-malware and security industry. For example, we may share information publicly to show statistical trends about the general use of our services or specific Apps by the public using our service.

In the event that White Cloud is involved in a merger, acquisition or asset sale, we may disclose your personal data to the prospective seller or buyer of such business or assets.

You should not share files, URLs, comments or any other content with White Cloud unless you have authority to share it.

Information security

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Your Rights

We will let you know if we plan to process your personal data for marketing purposes when we collect it. You can change your mind at any time by contacting us at [email protected].

You also have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Acts 1988 and 2003. Any access request may be subject to a statutory fee to meet our costs in providing you with details of the information we hold about you.


Our website may, from time to time, contain links to and from the websites of our partners and members of the White Cloud Community. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


We will regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.


Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact Us

If you have any questions about this Privacy Policy, please feel free to contact us at [email protected].

Privacy Policy Effective Date: January 6, 2015